If you have a complaint about our products or our service, you can contact us via the contact form.
You will receive a substantive response from us within 14 days of receipt of the complaint. If you, as an EU consumer or EU business customer, do not agree with the solution or will we not be able to work it out together?
For both consumers and business customers, if they are not satisfied with the handling of the complaint, they can submit the complaint to Thuiswinkel for mediation (for consumers via www.sgc.nl and for business customers via www.thuiswinkel.org.