VDO-Webshop deliveries and delivery times:
Delivery from the Continental-VDO European warehouse:
VDO-Webshop contains over 2,000 Continental and Veratron VDO parts for automotive, airplane, industrial and marine use. Continental-VDO (automotive) sensors, instruments and parts are not consumer products, but products for professional use. In comparison with consumer products, VDO items have a much lower circulation speed, resulting in longer delivery times than you are used to from consumer products.
As official Continental-VDO distributor, we have limited stock and apart from that we use the stock of automotive and industrial products at the European Continental-VDO warehouse in Schwalbach - Germany, just like the other EU distributors.
In about 95% of the orders we are able to deliver these in the countries of the European union within 7 working days. In about 5% of the orders the articles are not in stock in the German EU warehouse and considerably longer delivery times can occur.
This occurs with great regularity in VDO-Marine products. VDO-Marine products have not come from Germany since the beginning of 2018, but from Switzerland.
This is caused by the management buy-out early 2018 of VDO-Marine. VDO-Marine will continue under the name Veratron and will continue to use the brand name VDO for another 3 years.
| UPDATE MAY 2023 !! |
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VDO Continental is also still affected by the current global problems regarding the availability of parts. It is not only about IT chips but also about banal parts such as connectors and LCD displays etc. For some parts the production has stopped completely, others are produced very slowly. We are currently experiencing these problems in particular, but not limited to, the following products.
We still have (sometimes very) limited stock of some of these products. It is difficult to say when the situation will return to normal and the products will be available again as you have come to expect from us. However, we continue to accept orders and will deliver them, as soon as the products are available, in chronological order of receipt of your order. |
We do our best to keep you informed of deviating delivery times and to select an alternative VDO product in consultation with you that can be delivered quickly.
Partial deliveries of orders consisting of several articles are only possible in exceptional cases due to the extra transport costs.
If you are a consumer living in the European union, and the delivery time is longer than 30 days, you have the right to cancel your order free of charge according to the consumer delivery conditions.
Logistics inside the EU:
For the the countries of the european union we use PostNL or UPS to send your package. As soon as a package has been registered for shipping, you will receive a notification via e-mail.
When PostNL or UPS has received the package, you will receive an e-mail with the track and trace code to follow your package. Usually your package will be delivered the next working day. For Belgium it takes about 2 working days. The same applies to most other EU countries.
If your package is seriously damaged, we ask you to refuse the package and inform VDO-Webshop immediately by e-mail to: info@vdo-webshop.nl
Logistics outside the EU:
Deliveries outside the EU are exempt from taxes such as VAT. For shipments outside the EU, we use PostNL as standard. The transit times per country are available on the PostNL website. Please keep in mind that the local customs procedure can take a lot of time. For urgent shipments we use DHL Express or UPS Express on request. This involves high costs.
Service costs:
Service costs apply to products that need to be programmed for customer specifications before they can be used. This concerns, but is not limited to, CANBUS Instruments, Revolution counters, Speedometers, Multifunction displays. These costs are calculated on the basis of an hourly rate of 65 Euro per hour excluding VAT.
Deliveries by PostNL and UPS and delivery times:
Deliveries within the Netherlands by PostNL:
If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.
Not at home at first delivery attempt:
The PostNL deliverer leaves a card with a 'non-home code'.
With this code you can choose a new delivery moment yourself.
This is possible until 22:00. If you do not do anything, PostNL will visit you again on the next delivery day (Monday to Saturday).
Not at home on second delivery attempt:
Even then the deliverer will leave a ticket with you. This shows where you can pick up your package.
This information can be found on the Track & Trace link sent to you.
Deliveries outside the Netherlands but within the EU:
If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.
Deliveries outside the EU:
If your package has been sent, you will receive a confirmation by e-mail from us followed by an e-mail from PostNL.
The PostNL e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the PostNL website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.
Outside the Netherlands, PostNL works with partners in the country of destination.
Your package goes first to customs and only then to the partner of PostNL.
Customs has the right to hold consignments for 30 days without stating reasons.
The status of your shipment can be tracked using the link: https://www.postnl.nl/ontvangen/pakket-ontvangen/track-en-trace/
Deliveries by UPS:
If your package has been shipped, you will receive a confirmation by e-mail from us followed by an e-mail from UPS.
The UPS e-mail contains a link to your unique Track and Trace code.
If you click on this link, you can follow your order on the UPS website.
Note: Because these mails contain links they can end up in your SPAM box.
Before contacting us, please check if this is the case.
Return address:
For returns you can use the address below:
VDO Webshop logistics
AVH Destreelaan 60
1834EE Sint Pancras
The Netherlands
Calculation of shipping costs:
Shipping costs are calculated based on the weight and dimensions of your order. Therefore, it is not possible to provide a cost estimate in advance. Once you have finished your orderpicking, you will get a clear overview of the shipping options and costs applicable to your order during the checkout process, before you have to pay. Do you disagree with these costs? Then you can easily cancel the order by closing your browser tab.
For international business customers we also offer incoterms EXW, FCA and FOB. These shipping methods mean that the customer is arranging shipping on his own responsibility and costs. In those cases we do not charge shipping.