The right of withdrawal applies only to consumers within the European Union. Non EU consumers and business customers are expressly excluded from the right of withdrawal.

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically seize the good. In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post or e-mail) that the agreement will be revoked. You can use the model withdrawal form (PDF), but you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you cancel the agreement, you will receive all payments you have made up to that moment, including delivery costs (with the exception of any extra costs as a result of your choice for a different method of delivery than the cheapest standard delivery we offer ) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, from us. If you only return part of your order, the costs for delivery will not be refunded. We will pay you back with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, we will not charge you for such reimbursement. We may wait with reimbursement until we have received the goods back, or you have shown that you have returned the goods, whichever comes first.

You must return the goods with all accessories and - if reasonably possible - in the original condition and packaging without delay, but in any case not later than 14 days after the day on which you notify us of the decision to cancel the agreement, to return or hand over to us. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are for your account.

Our return address:

VDO Webshop
Vlierwerf 5 Unit O
4704 SB Roosendaal
The Netherlands


You are only liable for the depreciation of goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Appendix I: Model withdrawal form

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: VDO Webshop
Vlierwerf 5 Unit O
4704 SB Roosendaal
The Netherlands  


I / We * share / share * hereby inform you that I / we * our agreement regarding the sale of the following products:

[product designation] *

revoke / revoke *

Ordered on * / received on * [date of ordering with services or receipt of products]

[consumer name (s)]

[Consumer (s) address]

[Signature consumer (s)] (only when this form is submitted on paper)

* Delete what is not applicable or fill in what is applicable.